Disclaimer – Senor Frog's Hotel & Hostel

General Terms and Conditions of Use The website [*] and its affiliate sites are operated by Senor Frog's Hotel & Hostel.



Please read these terms and conditions carefully. By accessing this site and any pages thereof, you agree to be bound by the terms and conditions below, which may be modified by Senor Frog's Hotel & Hostel from time to time. If you do not agree with the terms and conditions below, do not access this site, or any pages thereof.

Booking and Cancellation Terms and Conditions

Booking and cancellation terms and conditions require express consent by all customers before any booking can be completed. Your contract is with Senor Frog's Hotel & Hostel. It is this company’s responsibility to provide you with the products or services you have booked. Specific terms and conditions of booking and cancellation are available to all customers during the booking process provided within this website and its affiliate sites.

Force Majeure

Senor Frog's Hotel & Hostel will not be liable when the hostel booking could not be fulfilled due to circumstances which we could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, act of God, terrorist activities, technical problems with transportation, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.

Disclaimer of Warranties and Limitation of Liability

This site is provided by Senor Frog's Hotel & Hostel on an 'as is' and 'as available' basis. You expressly agree that use of this site is at your sole risk. To the full extent as permitted by the applicable law, we disclaim all warranties, whether express or implied, as to the operation of this site or the information, content, materials, or hostels included on this site. Senor Frog's Hotel & Hostel does not warrant that such items are complete, accurate, reliable, current or error-free. We do not warrant that this site, its servers, or e-mail sent from services on behalf of [*] are free of viruses or other harmful components. We will not be liable for any loss or damage arising from the use of this site. Hypertext links to other Internet resources, which are not under the control of Senor Frog's Hotel & Hostel, are used at your own risk. The products, services, information, and materials obtained through this site are provided, serviced by, and subject to the terms, conditions and warranties, if any, offered by the respective provider of such products, services, information and materials. In the event of a problem arising, our liability, if any, is limited to the fees paid by you on this website. Senor Frog's Hotel & Hostel and its members make no representation with regarding, and shall not be held liable or accountable for, the conformity of third party products, services, information and materials to such terms, conditions and warranties.


Senor Frog's Hotel & Hostel and affiliated organizations and associates operate a quality assurance scheme for all hostels, based on internationally agreed standards, and therefore take any complaints received very seriously. If you have grounds for a complaint during your stay that cannot be satisfied by dealing directly with the hostel manager or if you have a complaint about any aspect of our booking process or services, please write or e-mail us, using the contact details provided on this site, and we shall try to resolve the matter quickly and confidentially.

Applicable Law

The contract and these terms and conditions are governed by the laws of Quintana Roo, Mexico. The courts of Quintana Roo, Mexico shall have exclusive jurisdiction to determine any dispute in connection with such terms and conditions or use of the website.

Site Policies, Modification, and Severability

We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time and you should therefore visit [*] regularly to view recent changes. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Privacy Policy

We know that you care how information about you is used. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully and pursuant with the Federal Law for the Protection of Personal Data under Particular’s Possession. The information about you is collected if you make a booking and includes your:

  • Name
  • Email address and password
  • Credit card processing details

The software we for these operations encrypts all your personal information, so that it cannot be read as it travels over the Internet. You can review that the information we hold about you is accurate and up-to-date by contacting us. If you find any information is inaccurate, we will delete or amend the error promptly. We will never collect sensitive information about you without your explicit consent. We will not pass your information to any third parties. This site does not use cookies to trace the patterns of behavior of visitors; however, first party cookies are used to improve the quality of navigation experienced by site visitors.

Cookie Policy

We use cookies to ensure you have the best experience on our website. Our policy explains what a cookie is and why we use them.

What is a Cookie and why do we use them?

Cookies are small text files stored on your computer when you visit a website. We use cookies to help to optimize your visit to [*], improving your navigation and allowing the storage of preferences.

Each website or third party service used on a website can send its own cookies to your browser, if your browser's settings allow it. Cookies can only be accessed by the website or third party that originally set the cookie.
Giving us permission to use cookies, if the settings on your software are adjusted to do so, will be understood as express consent therefore.

Managing Cookies

If you wish to restrict or block the cookies set by Senor Frog's Hotel & Hostel, this can be done through the settings in most browsers, however, this may affect your experience of the site.

1st Party Cookies: Where the domain of the website placing the cookie matches the website you are on.

Session Cookies: Used to link the actions of a user during a browser session (such as being logged into a website). Session Cookies expire as soon as you close the website that set them.

Persistent Cookies: Cookies used to store information about your preferences and shopping history. These enable a personalized browsing experience.

3rd Party Cookies: Where the domain of the website placing the cookie is different to the website you are currently on. We use 1st party cookies on our website and blog to enable and enhance functionality, and for statistical purposes to improve the customer experience.

We use 3rd party cookies for statistical purposes and to allow visitors to easily share information on their social networks (via the 'share' button on the footer) and for marketing purposes.

Card Payment Security

Using your credit card to make purchases via this site is a secure way to confirm your booking. Senor Frog's Hotel & Hostel has put a number of security steps in place to give you confidence when booking on-line. The communication of all sensitive information, including personal details and credit card information, is encrypted using our secure server and your web browser. This means that information can only be exchanged between you and Senor Frog's Hotel & Hostel, and that no third party can access this data whilst it is being sent over the internet. All booking details are then held on a secure computer. We do not retain live records of credit card information on our internet web servers after the booking and payment transaction have been completed.

Copyright and Trademarks Notice

Copyright © Senor Frog's Hotel & Hostel. All rights reserved. Copyright in these pages and in the screens displaying these pages, and in the information and material therein and in their arrangement, are owned by Senor Frog's Hotel & Hostel unless otherwise indicated. With the exception of use within a personal Tripbook (refer to Tripbook Terms & Conditions below), no permission is granted to distribute, modify, post or frame any text, graphics, video, audio, software code, or user interface design or logos, except that you may:

  • Print or download extracts of the material on this site for your personal use, or;
  • Copy the material on this site for the purpose of sending to individual third parties for their personal information, provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Trademarks ”Senor Frog's Hotel & Hostel”, “Señor Frog’s”, are registered trademarks and Senor Frog's Hotel & Hostel may also claim trademark rights in other marks contained in these pages. All other brand names, product and service names used in this site are trademarks, trade names or service marks of their respective holders. No permission is given by Senor Frog's Hotel & Hostel for their use by any person other than such holders and such use may constitute an infringement of the holders’ rights. Nothing in these terms and conditions affects your statutory rights.