Hotel & Hostel Rules Agreements – Senor Frog's Hotel & Hostel

  • The following set of rules involves any person who works or contracts services within the facilities of Señor Frog's Hotel & Hostel.
  • The hostel must provide the guest with the bed / room (s) and number of nights as indicated on the registration card and the confirmation of the reservation, as well as charge the amount indicated therein, in addition to providing the services described previously.
  • The guest represents and warrants that the information provided to the hostel related to their identity and registration of their companions is true.
  • The hostel cannot provide any service to people who are not properly registered and reserves the right to refuse admission to non-guests.
  • Visitors of guests wishing to enter the hostel must register at the reception, show a valid picture ID and leave it until they leave the premises.
  • Check-in time begins at 3:00 PM. Departure time is before noon (12:00 hrs).
  • The guest has the responsibility to:
    • Pay the room rate (s) / bunk beds identified in the booking confirmation, as well as the balance derived from other services.
    • Pay damages caused to the property done on purpose or by accident.
    • It is forbidden for any guest, visitor or collaborator to access the facilities with alcohol, drugs and weapons.
    • Respect and comply with all established responsibilities.
    • Refrain from removing from the facilities any element that, given its nature, belongs to the hostel (such as televisions, remote controls, towels, cushions, among others).
    • Refrain from smoking outside the designated areas, as well as comply with the other applicable hygiene standards.
    • Report immediately to the reception or administration of the hostel any crime or unusual situation that arises within their facilities or involving a collaborator or guest.
    • Refrain from having immoral activities in the bedrooms.
    • Refrain from listening to high volume music inside the bedrooms.
  • The hostel’s responsibilities are:
    • Inform the corresponding authority of any event that infringes or violates the applicable law and the provision of accommodation services in the established terms.
    • The hostel is NOT responsible for stolen, lost or damaged objects, objects or personal belongings placed in lockers, left in beds, rooms, common areas, kitchen or any other place within their facilities.
  • The guest has no right to allow access to their room, nor invite the hostel to people other than those indicated on the registration card.
  • The hostel is not responsible for the quality, security measures or any other aspect related to the services provided or offered by third parties inside or outside its premises.
  • The guest accepts and acknowledges that they have been informed about the privacy notice whose content can also be found on the website of the hostel senorfrogshostel.com, therefore, it grants their broader consent for their non-sensitive personal data to be used and processed in accordance with its terms and conditions.
  • No refund will be possible in case the guest decides to leave the hostel prior to the date indicated in their reservation. The guest and must pay for the total amount of nights reserved without discount. During high season the minimum amount to cover would be the equivalent of two nights and during low season the equivalent of one night.
  • With the exception of certified guide dogs, the hostel does not allow guests to enter with pets to the facilities.
  • In case of natural disasters / environmental contingencies, the hostel is not responsible for any kind of medical or material expenses that may take place during the event.
  • The hostel disclaims responsibility for damages, losses, total and / or partial thefts that may occur within its parking area.