Terms and Conditions

Bookings

All bookings made through this site are confirmed, subject to any conditions highlighted during the booking process. At the completion of the booking process you will be presented with a printable booking receipt, with one or more booking reference numbers. These reference numbers should be retained by you and quoted in any future correspondence with your destination hostel(s). Changes to bookings cannot be made through this website and must be made directly with your destination hostel(s). Changes to bookings cannot be guaranteed and are subject to the discretion of the hostel manager and availability. You can book for up to nine people using the website: [*]

Payments

All payments made through this website, comprises a deposit for the cost of your entire booking. The deposit amount is charged to your card immediately. For deposit refund eligibility, refer to the Terms and Conditions received at the time of your booking. You are required to pay the remaining balance in local currency on arrival at your destination hostel(s). For each booking, the payment currency is either – Mexican Pesos, Euro or US Dollar as determined by Señor Frogs Hostel at the time of your booking. Payment is settled at the value quoted at the time of booking. No further charges are made by this website relating to your payment transaction or currency charges. However, you may incur additional currency conversion charges from your bank or credit card company.

Cancellations

Bookings made on this website can be cancelled either by logging on to this website or by contacting the destination hostel directly. Cancellations can be made on this website at any time in advance of the arrival date. For specific cancellation conditions relating to your booking, please refer to the Terms and Conditions received at the time of your booking - displayed both on screen and in the booking confirmation email. For cancellations received outside of the specified timescales within the Terms and Conditions received when making a booking or if you fail to arrive for your booking, a fee may be charged. All cancellation charges are made from the destination hostel to the same card number provided for your booking.

To cancel your booking, either log on to [*] with your unique booking password (e.g. 212121212ABCDE), or contact the hostel directly, quoting your booking reference number. Cancellations can be made at any time prior to arrival. If you are able to cancel at least 24 hours before arrival, you will help to make a bed available to other travelers. Changes to bookings can only be made directly with the hostel(s). All changes are at the discretion of the hostel manager.

Refunds

Your deposit is non-refundable if you decide to cancel your booking.

Legal Disclaimers

These booking terms & conditions should be referred to in context of this website's Legal Disclaimer.

Booking Centers only

Check-in

You must check in at your destination hostel(s) before 23:59 (11:59 pm) local time. Upon failure to do so, you must contact the hostel(s) directly before 23:59 (11:59 pm) local time to confirm a later arrival time. Failure to do this may result in your booking being cancelled.

Payments

Upon booking, you are required to pay a 1 (one) night stay deposit of the total cost, which is non-refundable. You are required to pay the remaining balance in local currency on arrival at your destination hostel(s).